K-Tron Customer Service 

How to get the fastest service

When service calls/e-mails require multiple back and forth contacts, it is usually because the caller isn't able to provide sufficient information on the first try.

Your Project/Commission Number tells us everything we need to know

The K-Tron project or commission number is the surest way to determine what equipment you have.

• The K-Tron Project/Commission # is on every K-Tron feeder and control panel and also on the spine of your K-Tron manual.
• Your Project/Commission # will tell your service technician if the equipment is under warranty.

If you don't have your project/commission number, your K-Tron Service Technician needs to know your specific equipment

• The exact type of feeder (including agitation) for each feeder involved.
• The K-Tron control unit in use with your feeder. This is the specific K-Tron interface, not the type of PLC or host computer you are using.

Plan Ahead

• A Purchase Order number is required to initiate any service action.
• Start up and Preventive Maintenance requests should allow for minimum lead times (2 weeks for start up, 4 weeks for PM).

Request service

Use this Service Request Form to schedule a routine service call.

If you have an emergency

K-Tron has trained and certified service technicians worldwide and on call 24/7/365.